Last updated: 6 November 2026

This Shipping Policy applies to orders placed through www.tigerteaenergy.com, operated by Tiger Tea Energy Ltd.

We currently deliver to UK addresses only.

Available delivery services and any postcode restrictions are shown at checkout. If no delivery option is available for your address, please contact tigerteaenergy@gmail.com before ordering.

Standard delivery costs £5.50 per order, whether you order one or two cases.

Orders are limited to a maximum of two cases.

The total delivery charge is displayed at checkout before you complete your purchase.

Our estimated delivery time is 1–3 working days from placing your order.

Working days are Monday to Friday, excluding bank holidays. Orders placed at weekends or on bank holidays are normally processed on the next working day.

Delivery times are estimates unless we expressly agree a guaranteed delivery date. Some locations may take longer; any different estimates available to us will be shown at checkout.

If we become aware of a significant delay, we will contact you using the details provided with your order.

We will send a dispatch confirmation to the email address provided at checkout.

Where tracking is available, your confirmation or a separate courier notification will include details of how to follow your delivery.

Please check that your delivery address, postcode and contact details are correct before placing your order.

If you notice an error, email tigerteaenergy@gmail.com as soon as possible. We will try to amend your details, although changes may not be possible once your order has been dispatched.

If an address error means your parcel must be returned and sent again, we will discuss any reasonable additional delivery cost with you before arranging redelivery.

If delivery cannot be completed, please follow the courier’s instructions to arrange redelivery or collection.

If your parcel is returned to us, contact tigerteaenergy@gmail.com so we can discuss the next steps. Any additional redelivery charge will be explained and agreed before the parcel is sent again.

If your order has not arrived within the estimated delivery period, please check any tracking information and contact tigerteaenergy@gmail.com with your order number.

We will investigate with the courier and arrange an appropriate resolution. We remain responsible for resolving delivery problems with the courier we appoint.

If we cannot deliver within an agreed timeframe, your legal rights to cancel and receive a refund remain unaffected.

Please check your order when it arrives. If products are damaged, leaking, missing or incorrect, contact tigerteaenergy@gmail.com as soon as reasonably possible.

Include your order number, a description of the issue and, where possible, photographs of the products and packaging. These details help us investigate, but do not replace or restrict your consumer rights.

Do not consume drinks from leaking cans, cans with broken seals, or products that appear unsafe.

We will arrange an appropriate replacement or refund in accordance with your rights and our Refund and Returns Policy.

Please see our Refund and Returns Policy for information about cancelling an order, returning goods and requesting a refund.

For delivery enquiries, contact:

Tiger Tea Energy Ltd
Email: tigerteaenergy@gmail.com